Our 90 Day No-Questions-Asked Money-back Guarantee
As of 3.3.23, 2023
View our previous Return Policy https://trynood.com/pages/returns.
We have a 90-day no questions asked return policy in connection with the Flasher 2.0 device. Subject to the terms and conditions herein, if at any point within 90 days of your purchase of the Flasher 2.0 device from Nood, you're not completely satisfied with your purchase, you may submit a return and refund request and receive a full refund or equal value exchange.
If you have an issue with your Flasher 2.0 device after 90 days, refer to our Limited Warranty and contact hello@trynood.com with questions or service requests.
What products are eligible for a return?
As of now, The Flasher 2.0, and bundled product offerings that include the Flasher 2.0 are eligible for the 90 Day Money Back Guarantee when ordered directly from Nood.
Our bodycare products, such as The Reviver, The Revealer, and The Glow Up, are final sale and non-refundable, except in cases where the product is damaged or defective. This policy applies to all orders, including subscriptions, unless the item is part of a bundled product offering, such as The Noodist Kit or The Noodist Pro Kit.
The Eraser may be returned unopened for a refund within 30 days of purchase.
Happy Returns
We partner with Happy Returns by PayPal to offer box-free, printer-free, and sustainable returns and exchanges. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
When you complete your return at a Return Bar, debit or credit card refunds are initiated immediately, but can take a few business days to post to your account (this is all based on how your credit card company handles refunds). Gift cards and site credits are often immediately available.
There are thousands of Happy Returns’ Return Bar locations across the country — find one near you.
How to Return or Exchange Your Purchase
You may submit a return or exchange request by emailing hello@trynood.com within 90 days of your purchase from the email address you used to purchase your order with your name, order ID, and whether the item is damaged/defective or you received the wrong product. Our team will follow up with return instructions. Return/exchange items must be dropped off or postmarked within 10 days of the date of the confirmatory email from Nood with your shipping instructions, otherwise they may not be eligible for a refund or exchange. Items sent back to us without first requesting a return or exchange are not able to be accepted and may not be eligible for a refund or exchange.
You can always contact us for any return question at hello@trynood.com.
Refunds
Your refund will be credited to the original payment method. Please allow 3-5 business days from the receipt of your returned item for a full refund to process.
Cancellations
If you would like to cancel your order please email us within 12 hours of placing your order at hello@trynood.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
What products are eligible for a return?
As of now, The Flasher 2.0, and bundled product offerings that include the Flasher 2.0 are eligible for the 90 Day Money Back Guarantee when ordered directly from Nood.
Our skincare products, such as The Reviver, The Revealer, and The Glow Up, are final sale and non-refundable, except in cases where the product is damaged or defective. This policy applies to all orders, including subscriptions, unless the item is part of a bundled product offering, such as The Noodist Kit or The Noodist Pro Kit.
The Eraser may be returned unopened for a refund within 30 days of purchase. Devices that have been used cannot be returned or refunded.
