If you like getting into the weeds, here’s everything behind our bushes.

What is the difference between The Flasher™ 2.0 and The Flasher™?

The Flasher ™ 2.0 was redesigned from the Flash up to work faster with a wider treatment window, to deliver quicker results with a higher intensity bulb, and be easier to use with a fully digital display. Both are guaranteed to deliver results within 8 weeks or your money back.

What is the difference between IPL and Laser Hair Removal?

The main difference between IPL and laser is the type of light used. IPL or intense pulsed light, is a broadband pulsed light, whereas laser is a single monochromatic light source. IPL and laser technologies both target the melanin in the hair follicle and you can expect permanent results from both. Energy, frequency and hair colour are all determining factors in the efficacy of the treatment, while the light source, whether it is a laser or an intense pulsed flash light plays a minor role.

Does my handset come with a warranty?

Yes! Each handset comes with a limited 1 year manufacturer’s warranty. If your handset stops working due to a manufacturing defect, it is eligible for a full replacement at no cost to you. You can read more details about our warranties here in our terms of service here.

Does IPL work on all skin types and hair colors?

Unfortunately not all hair and skin types are suitable for IPL treatment. Generally speaking, IPL and laser hair removal do not work on blonde and red hair or very dark skin. Check out our handy chart below for more information

*Smiley faces mean that Nood will work on that combo of skin and hair color. Sad faces means it likely will not be effective.

Is the treatment painful?

Unlike laser hair removal, IPL or intense pulsed light hair removal is generally considered to be much safer and less painful. This is because IPL uses a multi-spectrum bulb vs a single-wavelength laser. You may feel a slight tingle in sensitive areas during treatment, but it should not be painful.

Is the hair loss permanent?

You should see up to 80% hair removal following the scheduled treatment plan. When using your device, you are destroying hair follicles that are currently in the ‘anagen’ hair growth phase. It is possible that hairs that were not in the ‘anagen’ phase during treatment will still grow. This is why we recommend doing maintenance treatment once every 1-2 months as needed.

Can I use my handset over tattoos?

The short answer is no. The light energy will be more attracted to the pigments in the skin than the melanin in your hair, which can lead to bad skin reactions. You should always use your nood handset around your tattoos.

Does the Nood handset work for men?

Absolutely! Men and women can both use the Nood handset

I have PCOS will this work for me?

Yes! Our IPL handset can be used effectively on hormonal based hair growth.

Is IPL safe?

There have been numerous scientific studies on the effectiveness of IPL technology. See Pubmed for more information.

How often do I need to use my handset?

We recommend using your handset twice per week for the first two months to see permanent results and then once every 3-6 months as needed for touchup. There is no need to use it more than twice a week, as IPL is only effective in the growing phase of your hair cycle.

Which areas of my body can I use my handset on?

The Nood handset is effective to use everywhere that hair grows, including your arms, underarms, hands, legs, chin, neck, back, and bikini line. It is not recommended to use around your eyes without protective eyewear.

Is IPL safe for me if I have epilepsy?

Unfortunately no. The flashing can be triggering for people with Epilepsy.

I am pregnant or breastfeeding. Can I use IPL?

There is no evidence that IPL is harmful to use during pregnancy, but we recommend waiting until after pregnancy to use our handset.

Can I tan before or after using my handset?

For the health of your skin, it is recommended to wait at least 2 weeks after tanning before using your handset. If you have a sunburn, you should not use the device for at least one month.

Can I use my IPL handset after a spray-on tan?

No. You will need to wait until after your spray on tan has faded to use the handset effectively.

Can I use my handset over freckles?

You should not use the Nood handset or do any IPL treatment over dark freckles or moles. Light freckles are fine.

Do I need to shave before each treatment?

Yes, you should shave the entire treatment area before using your handset. The easier it is for the light from the handset to hit your hair follicle the more effective it will be. The hair follicle does need to be intact for IPL to be effective, which means no waxing, plucking, threading or epilating before treatment.

What hair removal can I use between treatments?

You should only shave. Waxing, plucking, threading, and epilation can all reduce the effectiveness of your treatment. This is because the hair follicle needs to be in tact in order for IPL to work.

Will Nood work on peach fuzz?

Yes! Nood is very effective in removing peach fuzz or thin hair as long as that hair is not light blonde.

Is the Nood handset safe on sensitive skin?

Yes! We’ve designed our handset to be effective and safe to use on individuals with sensitive skin.

How is the device powered? Does it come with a battery?

The device uses a standard wall outlet and needs to be plugged in during treatment. Don’t worry though. The cord is long enough so you can use it comfortably and conveniently wherever you choose.

Do I need to wear protective eyewear during my treatment?

If you’re using your device as directed, protective eyewear is not required. Our handsets come with a sensor that prevents them from flashing until the entire window is pressed against your skin. /p>

How should I clean my handset?

You can care for your handset by simply cleaning the window with a wet paper towel.

There is a black spot on the window of my handset, will it still work?

Yes. A black spot or dark window will not change the effectiveness of your device.

What’s the difference between the different settings?

Your device comes with 5 different intensity levels. These effect the amount of light that is delivered in each pulse. Generally speaking, the higher intensity level, the faster you’ll see results. However, we recommend starting at level 3 and working up or down based on your skin’s sensitivity. Do the highest level of intensity that your skin can tolerate. You’ll be able to tell how sensitive your skin is with 1-2 test flashes on the treatment area.

There’s a slight burning smell when using my handset. Is this normal?

Yes this is completely normal. Any remnant hair can be burned during the treatment process. This does not impact the effectiveness of the treatment.

Can I share my handset with another person?

Yes of course. Share the love as much as you want. We highly recommend it!

Can I use Nood with Retinol or acid based skincare treatments?

We recommend waiting at least 7 days to use retinol or acid based skincare treatments (i.e. Hyaluronic acid) before and after treatment with Nood.

Can I use Nood if I take Accutane?

Accutane can greatly increase skin sensitivity. If you have taken or currently take Accutane, the safest time to start treatment with Nood is typically 6 months after completing Accutane.

What is Route?

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

How does Route work?

If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

What are Route's Terms & Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Where is my order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

When should I file a Claim?

Marked As Delivered (Stolen)


  • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered

  • In some cases, the Route Support team may require a police report before moving forward with an order issue


    Stuck In Transit (Lost)


  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date


    Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.